Privacy Policy

Effective Date: 12th May 2025

Luxe16 Studios (“we”, “our”, or “us”) is committed to protecting the privacy and security of our clients, website visitors, and all users of our services. This Privacy Policy explains how we collect, use, store, and protect your personal data.

Information We Collect

We may collect and process the following types of personal information:

  • Contact details: Full name, email address, phone number.
  • Booking information: Studio rental dates, service requests, and payment records.
  • Communications: Emails, messages, and other inquiries.
  • Website usage data: IP address, browser type, pages visited (via cookies).
  • Security footage: CCTV recordings for safety and security purposes.

How We Use Your Information

We use your personal data to:

  • Confirm and manage bookings
  • Respond to your inquiries and provide customer support
  • Send important updates or service-related information
  • Improve our services and studio experience
  • Comply with legal obligations
  • Ensure security via CCTV monitoring

Legal Basis for Processing

We process personal data based on one or more of the following legal bases:

  • Your consent
  • Fulfillment of a contract
  • Compliance with legal obligations
  • Our legitimate interest (e.g., studio security, improving services)

CCTV Surveillance

Our premises are monitored by CCTV for safety, security, and crime prevention. Footage may be shared with legal authorities in the event of an incident and is typically retained for up to 28 days, unless required for investigations or legal purposes.

⁠Data Sharing

We do not sell or rent your personal information. We may share data only with:

  • Service providers (e.g., payment processors, booking platforms)
  • Legal authorities (if required by law)
  • Insurers or legal advisors (in the case of claims or disputes)

All partners and providers are required to handle your data securely and in compliance with data protection laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent at any time (if processing was based on consent)
  • Object to or restrict processing in certain circumstances

To exercise any of these rights, contact us at: hello@luxe16studios.co.uk

Cookies

Our website may use cookies to improve user experience and monitor site performance. You can manage or disable cookies via your browser settings.

Data Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or to comply with legal and contractual obligations.

Contact Us

For questions about this Privacy Policy or to make a data request, please contact:
Luxe16 Studios
Studio Address: E16, 2min to Royal Victoria DLR Station.
Email: hello@luxe16studios.co.uk
Phone: +44 7887 823770